Terms of Service

1. Acceptance of Terms

By accessing our website, requesting a consultation, or entering into a service agreement with TruAido ("Company," "we," "us"), you ("Client," "you") agree to be bound by these Terms of Service ("Terms"). Payment of any invoice from TruAido constitutes your full acceptance of these Terms as they exist on the date of payment. If you do not agree to these Terms, please do not engage our services.

2. Description of Services

TruAido provides AI automation and digital marketing services ("Services"), including but not limited to:

• Marketing automation workflows and lead nurturing systems
• Search Engine Optimization (SEO) and Generative Engine Optimization (GEO)
• Conversion Rate Optimization (CRO) and A/B testing
• Pay-Per-Click (PPC) advertising campaign management
• Email marketing automation and lifecycle flows
• AI chatbot and voice automation solutions
• Social media marketing and content creation
• Data analytics and performance tracking dashboards
• Automated quote and proposal generation systems
• Multi-channel follow-up sequences and retargeting campaigns

3. Client Obligations

Information and Access: You must provide accurate, current, and complete information necessary for service delivery. You are responsible for providing timely access to systems, platforms, and data required for us to perform the Services.

Legal Authority: You must be at least 18 years old and have the legal authority to enter into binding contracts on behalf of your business.

Confidentiality and Compliance: You agree to maintain the confidentiality of any login credentials we create or share with you and to comply with the platform policies of any third-party accounts (e.g., Google, Meta) that we manage on your behalf.

4. Acceptable Use Policy

You agree to use our Services for legitimate business purposes and in compliance with all applicable laws and regulations. You may not use our Services to engage in illegal activities, distribute malware or spam, infringe on intellectual property rights, interfere with our systems, or resell our Services without explicit written permission.

5. Fees, Billing, and Payment

Service Agreements: All fees, project scopes, and payment schedules are outlined in your individual service agreement or invoice, which is incorporated by reference into these Terms. All fees are stated in US Dollars.

Non-Refundable: Fees are non-refundable once a service has commenced, as we begin work promptly upon payment to secure resources and initiate the project.

Scope Creep: The invoice or service agreement outlines the full scope of the project. Any requested changes, revisions, or additional work beyond this original scope ("scope creep") are subject to additional billing in 30-minute increments at our standard hourly base rate of $100 per hour. Client approval will be required before proceeding with any additional billable work.

Recurring Services & Cancellation: For monthly retainers and other recurring subscriptions, a 60-day written notice is required for cancellation. Notice must be sent via email. Services will continue to be provided, and fees will be due during this 60-day notice period. No refunds are provided for the notice period.

Minimum Terms: Certain services, such as Digital Advertising and comprehensive SEO campaigns, require a three (3) month minimum term to ensure sufficient time for strategy implementation and data collection. This will be specified in your service agreement.

Late Payments: Invoices are due upon receipt unless otherwise stated. Invoices not paid within seven (7) days may be subject to an administrative fee of $75. We reserve the right to suspend all Services for accounts that are past due.

Chargebacks: You agree to contact us directly to resolve any billing disputes. You agree not to file any chargebacks or payment disputes for invoiced services. In the event of an improper or fraudulent chargeback, you will be liable for a $250 administrative fee, plus the original invoice amount and any legal or collection costs incurred by the Company.

6. Intellectual Property Rights

Our Rights: TruAido retains all rights, title, and interest in our pre-existing software, processes, content, and proprietary materials. Our trademarks, logos, and brand elements are our exclusive property.

Your Rights: You retain ownership of your pre-existing data, content, and intellectual property. Upon full and final payment for a project, you will own the finished deliverable (e.g., a completed website, custom-created content). You grant us a limited, non-exclusive license to use your data and content solely for the purpose of providing the Services outlined in your agreement.

7. Confidentiality

Both parties agree to protect and not disclose the other's Confidential Information, which includes all non-public proprietary data, strategies, and business information shared during our engagement. This obligation survives the termination of our service agreement.

8. Disclaimer of Warranty & Limitation of Liability

Disclaimer of Warranty: All services and deliverables are provided "as-is." The company disclaims all warranties, express or implied, including the warranty of merchantability or fitness for a particular purpose. We do not guarantee specific marketing outcomes, rankings, revenue increases, or other business results, as these are subject to market conditions and other factors beyond our direct control.

Limitation of Liability: In no event shall the company's total liability exceed the total amount paid by you for the specific services in the twelve (12) months prior to the claim. We are not liable for any indirect, incidental, consequential, or lost profit damages.

9. Indemnification

You agree to indemnify and hold TruAido harmless from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of our Services, your violation of these Terms, or your violation of any third-party rights.

10. Termination

By You: You may terminate services with notice as specified in your service agreement and section 5 of these Terms. You remain responsible for all fees incurred up to and including the effective termination date.

By Us: We may suspend or terminate services immediately if you violate these Terms, fail to pay fees when due, or engage in fraudulent activities. We may also terminate services for any reason with 60 days' written notice.

Effect of Termination: Upon termination, service delivery will cease, and any accrued and unpaid fees will become immediately due.

11. Modifications to Terms

We reserve the right to update these Terms from time to time. We will notify you of material changes via email or a notice on our website. Your continued use of our Services or payment of an invoice after such changes constitutes your acceptance of the new Terms.

12. General Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state in which TruAido maintains its principal place of business, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located within the jurisdiction of our principal place of business.

Force Majeure: We are not liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, or major third-party platform failures.