Privacy Policy

1. Introduction

TruAido ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or work with us as a client.

2. Information We Collect

Personal Information: We may collect contact information (name, email, phone), account information (username, billing info), business information (company name, industry), communication data, and payment information processed through secure third parties.

Automatically Collected Information: We may collect website analytics, technical data (IP address, browser type), cookie data, and communication data (email opens, link clicks).

Third-Party Data: We may collect data from integrated platforms (with your permission), social media profiles, and marketing platforms for campaign optimization.

3. How We Use Your Information

Service Provision: To deliver our contracted services, manage campaigns, communicate progress, and provide reports.

Service Improvement: To analyze performance, develop new services, and improve our methodologies.

Marketing and Communication: To send service updates, share relevant content (with consent), and gather feedback.

Legal and Security: To comply with legal obligations, protect against fraud, and enforce our terms.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with trusted service providers and partners (e.g., cloud hosts, payment processors, marketing platforms we manage for you) to perform our services, during a business transfer (like a merger), when required by law, or with your explicit consent.

5. Data Security

Security Measures: We use industry-standard encryption, secure data storage with access controls, regular security audits, and employee training to protect your data.

Data Breach Response: Should we become aware of a data breach, we will launch an immediate investigation to contain the incident and secure our systems. We are committed to transparent communication and will notify affected users of any breach that poses a significant risk to their rights and freedoms without undue delay, in compliance with applicable laws. We will cooperate with law enforcement and take appropriate steps to prevent future incidents.

6. Your Privacy Rights

You have the right to access, correct, delete, or receive a portable copy of your personal information. You also have the right to restrict how we process your information and to control your communication preferences by opting out of marketing materials. To make a data request, please contact us using the information below.

7. Cookies and Tracking Technologies

We use essential, performance, functionality, and marketing cookies to operate and improve our website. Most browsers allow you to control cookies through their settings. You can opt out of third-party tracking from services like Google Analytics through their respective tools.

8. Data Retention

We retain your information for as long as necessary to provide our services and for legitimate business and legal purposes. Account data is retained while your account is active, and transaction data is retained for 7 years to comply with tax and legal requirements.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection for your information through safeguards like Standard Contractual Clauses and comply with applicable data protection laws such as GDPR and CCPA.

10. Children's Privacy

Our services are intended for a business-to-business audience and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.

11. California Privacy Rights (CCPA)

As a California resident, you have the right to know what personal information we collect, the right to request its deletion, the right to opt-out of its sale (we do not sell data), and the right to non-discrimination for exercising these rights. To exercise your rights, please contact us by:

Emailing us at info@truaido.com

We will respond within 45 days.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), we process your data based on contract performance, legitimate interest, consent, or legal obligation. You have the right to access, rectify, erase, or port your data, as well as the right to restrict or object to processing and to withdraw consent.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.