Terms of Service
These Terms of Service ("Terms") govern your use of the services provided by TruAido ("TruAido," "we," "us"). By signing up for or using our services, you agree to these Terms. If you do not agree, do not use the services.
1. What we provide
TruAido provides a marketing system for service businesses. Depending on your plan, this includes a website built and hosted by us, Google Business Profile setup and optimization, missed-call text-back, review request campaigns, past-customer reactivation and follow-up campaigns, and a customer relationship management application. The specific features included are those described on our website at the time you subscribe.
Our services are delivered using third-party platforms, including but not limited to HighLevel, Twilio, and Google. Your use of our services is also subject to the terms of those providers.
2. Fees and billing
- The subscription fee is $297.00 per month, billed in advance, unless a different price is stated at checkout.
- Billing start. Nothing is charged at signup. Your payment method is authorized when you sign up, and your first charge is made on the day your website goes live. That day becomes your monthly billing date, and the 30-day and 90-day periods in Section 5 are measured from it.
- If your build takes longer. Most sites launch within 7 to 10 days of signup. A more complex build, or a delay we do not control — waiting on content, domain access, or a third-party approval — can take longer. If that happens, your first charge moves with your launch date. You are charged once your site is live, however long the build takes, and never before. You may cancel before launch at no cost and owe nothing.
- You authorize us to charge the payment method you provide on a recurring basis until you cancel.
- Support and site updates are included at no additional charge.
- All amounts are in U.S. dollars and exclusive of any applicable taxes.
3. Included usage
Your subscription includes up to $20.00 per month in messaging and calling usage. Usage includes text messages sent and received, call minutes, and emails delivered through your account, together with any carrier fees applied to them. This allowance is set above what a typical business in your trade uses.
Usage generated during your first month of service, while your initial campaigns are running, is included and does not count toward this allowance.
If your usage exceeds the included amount in any billing month, we will notify you and bill the difference to the payment method on file, at cost and with no markup. You will always be contacted before any additional amount is charged.
4. Cancellation
Service is month to month. There is no contract and no minimum term.
You may cancel at any time through your billing portal. Cancellation takes effect at the end of your current billing period. Your service continues through the period you have already paid for, and you will not be charged again. We do not prorate or refund partial months, except as provided in Section 5.
5. Guarantees
30-day money-back guarantee. If you are not satisfied for any reason within the first 30 days of your subscription, contact us and we will refund the amounts you have paid for that period in full.
90-day pays-for-itself guarantee. If, by day 90 of your subscription, the revenue from jobs booked through the system has not equaled or exceeded what you have paid us, billing is paused and you will not be charged again until it has. For this guarantee, "jobs booked through the system" means jobs originating from leads recorded in your TruAido account, valued at the job amounts you report to us. Both parties have access to this record. This guarantee requires that you have responded to leads generated by the system and provided job values in good faith.
6. What you own
- Your domain name is registered in your name and remains yours.
- Your customer list and contact data remain yours, and we will provide an export on request at any time, including after cancellation.
- Your content — your business name, logo, photos, and copy you supply — remains yours.
- The website, automations, templates, and system configuration we build are licensed to you for use while your subscription is active. They run on our platform and do not transfer to you on cancellation.
7. Your responsibilities
You agree to:
- Provide accurate business information, including any information required for carrier registration.
- Respond to leads and conversations the system generates. The system starts conversations; it does not quote or perform your work.
- Review and approve campaign messages and offers before they are sent.
- Use the services only for lawful purposes and in compliance with applicable law.
8. Customer contact and consent
Our campaigns contact people on lists that you supply or that are generated through your business. You represent and warrant that:
- You have the legal right to contact every person on any list you provide to us, by the methods used, including calls, text messages, and email.
- You have obtained and maintained any consent required by applicable law, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any state law that applies to your business or your customers.
- You are not providing us with purchased, rented, scraped, or third-party lists.
- You will promptly inform us of any opt-out, complaint, or do-not-contact request you receive directly.
You are the sender of record for messages sent to your customers. We act at your direction. You agree to indemnify and hold TruAido harmless from any claim, penalty, fine, or cost arising from messages sent to contacts you provided, or from your lack of required consent.
We may refuse to send, or may suspend, any campaign we reasonably believe is non-compliant, and we may suspend service if we receive credible complaints regarding your lists.
9. Carrier registration and delivery
Text messaging from your business number requires registration and approval by U.S. mobile carriers. We submit this registration on your behalf promptly after signup. Approval timelines, throughput limits, message filtering, and fees are set by the carriers and registry, not by us, and are outside our control. We do not guarantee any particular approval date, delivery rate, or messaging speed.
10. No guarantee of results
We do not guarantee any specific search ranking, placement in Google map results, number of reviews, lead volume, or revenue. Search rankings and review visibility are determined by Google and other third parties using criteria they control and change without notice. Our obligations are limited to providing the services described in Section 1 and to the guarantees expressly stated in Section 5.
11. Third-party services and availability
We rely on third-party providers for hosting, messaging, telephony, and related functions. We are not responsible for outages, changes, price increases, policy changes, suspensions, or failures of those providers, though we will make reasonable efforts to restore service or find alternatives.
12. Limitation of liability
To the maximum extent permitted by law, TruAido will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data, arising from or relating to the services. Our total aggregate liability for any claim relating to the services will not exceed the amounts you paid us in the three months preceding the event giving rise to the claim.
The services are provided "as is" and "as available," without warranties of any kind except those expressly stated in these Terms.
13. Suspension and termination by us
We may suspend or terminate your service for non-payment, for breach of these Terms, for conduct that exposes us or our providers to legal or carrier risk, or if required by a third-party provider. Where practical, we will give you notice and an opportunity to cure first.
14. Changes to these Terms
We may update these Terms. If we make a material change, we will notify you by email at least 30 days before it takes effect. Continuing to use the services after that date means you accept the updated Terms. If you do not accept them, you may cancel under Section 4.
15. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in California, and both parties consent to that jurisdiction.
16. Contact
TruAido
Email: info@truaido.com
Phone: 1 (916) 382-2904